Terms & Conditions

BUYING

By placing an order with us you acknowledge to have read and agreed to these Terms + Conditions. If you are unhappy with any aspect of these, then you should contact us at hello@renuethelabel.com before placing your order.

We must receive payment for the whole price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

Any items marked 'Final Sale' are last and final sale and prohibits the return and exchange of products once sold unless the item is found to be defective or develops a fault within its warranty time period. 

PRICES

All prices on www.renuethelabel.com are in British Pounds Sterling (£). The price of any product is the price in force at the date and time of your order. Prices for products are liable to change at any time, but changes will not affect contracts which have come into force. In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product. The prices stated on the website include Value Added Tax (VAT). 

 

TAX AND DUTIES

All quoted prices include 20% VAT. For products delivered outside of the UK, you will be responsible for paying a Customs Duty / Excise Duty and/or Import VAT that may arise at the delivery destination. Please contact your country's customs to find out how much these costs might be.

 

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

FAULTY ITEMS

We take every effort to check your purchase thoroughly for any faults before sending them out to you. All products returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty. We will replace a faulty garment if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at hello@renuethelabel.com about the fault. 

In case we cannot offer you a replacement, we will refund the card you made the purchase with to the value of the item at the time of purchase, and we will cover the cost of the return.

 

ACCURACY OF CONTENT

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

 

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Renue Studio Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Renue Studio Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

 

TRADEMARK

Our trademarks include (amongst others) the RENUE name and logo, and your use of this web site does not grant you any rights to use our trademarks.

 

MOBILE TERMS OF SERVICE

The Renue Studio Ltd mobile message service (the "Service") is operated by Renue Studio Ltd (“Renue Studio Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Renue Studio Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Renue Studio Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Renue Studio Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to RENUE or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Renue Studio Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to RENUE or email hello@renuethelabel.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

JURISDICTION

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.